TERMS & CONDITIONS – ONLINE FOOD STORE
Advertising and Brand Publishing Website: https://tapriwali.andabhurjiglobal.com
Company / Store Name: ________________________________
Registered Address: ___________________________________________
Business / Operating Address: __________________________________
GSTIN: ________________________________
FSSAI Licence / Registration No.: ______________________________
Udyam MSME No.: ________________________________
CIN / LLPIN / Proprietorship Registration, if applicable: ________________________________
Customer Support Email: ________________________________
Customer Support Phone: ________________________________
Effective Date: ________________________________
Grievance Officer / Contact: ________________________________
Store-owner completion notice: The fields above are intentionally blank and must be completed by the actual
store owner/operator before publication. The owner/operator is responsible for entering accurate legal, tax,
food-safety, contact and registration information and for obtaining professional legal/tax advice where required.
These templates are not a substitute for advice from an advocate, CA, CS, FSSAI professional or other qualified
adviser.
1. Acceptance
These terms apply to online orders placed through the website and, where relevant, associated ordering,
delivery, pickup, catering and digital customer-service channels. “Store”, “we”, “us” and “our” mean the
store owner/operator identified in the completed fields above. “Customer”, “you” and “your” mean the
person placing or receiving an order.
By browsing the website, placing an order, making payment, requesting pickup/delivery, or using any
store service, you agree to these terms and any applicable order-specific information shown at checkout.
If you do not agree, please do not use the service.
2. Store information and eligibility
The store operator must publish accurate legal, food-safety, tax and contact details. Customers must
provide accurate order, delivery and contact information. Orders may be refused where required by law,
for safety reasons, suspected fraud, unavailable stock, service-area limits or operational constraints.
3. Menu, prices and availability
Food descriptions, photographs and serving sizes are intended to describe the menu but reasonable
variation may occur because food is freshly prepared. Prices, taxes, packaging/delivery charges and
availability are displayed at checkout or otherwise communicated before order confirmation, as
applicable.
The store may update menus, prices and availability without affecting an order already confirmed except
where correction is necessary for a genuine error or legal/compliance reason.
4. Orders and confirmation
An order request is not necessarily accepted until the store confirms it through the website, order
system, message, call or other stated channel. The store may cancel an order before preparation where
an item is unavailable, a price or system error is discovered, the delivery address is outside the service
area, or compliance/safety concerns arise.
5. Food preparation and allergens
Food is prepared in a food-business environment. Customers must review ingredient and allergen
information made available by the store and should contact the store before ordering if they have a severe allergy, intolerance or dietary restriction. The store will take reasonable precautions but cannot
promise an allergen-free environment unless expressly stated.
6. Delivery and pickup
Estimated preparation and delivery times are estimates, not guarantees, unless expressly stated
otherwise. Delays may arise from traffic, weather, events, staffing, equipment, delivery-partner issues or
other circumstances beyond reasonable control. Customers should provide safe access and be available
to receive the order.
7. Customer responsibilities
• Provide correct name, phone number, email and delivery address.
• Check the order immediately on receipt and report any issue promptly.
• Do not misuse the website, place fraudulent orders or submit unlawful content.
• Follow reasonable food-safety instructions, including prompt refrigeration where appropriate.
8. Promotions and vouchers
Promotions are subject to their stated conditions, validity period, eligibility and availability. Unless
expressly stated, promotions cannot be combined and have no cash value.
9. Intellectual property
Website text, logos, graphics, photographs, menus, designs, branding and software may be protected by
intellectual-property laws. You may not copy, modify, republish, sell or commercially exploit them
without permission, except where permitted by law.
10. Third-party services and Odoo
The website may use Odoo and third-party payment, messaging, analytics, hosting, delivery or other
service providers. Their services may be governed by their own terms and privacy notices. The store
operator remains responsible for the commitments it makes directly to customers.
11. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to applicable law, the
store is not responsible for indirect or consequential loss arising from delays, service interruptions or
circumstances outside reasonable control. Any limitation must be interpreted subject to mandatory
consumer and food-safety rights.
12. Complaints and grievance handling
Customers should first contact the store using the published support details with order number, date,
issue and supporting information. The store should maintain a reasonable complaint-handling process
and applicable statutory consumer grievance mechanism.
13. Governing law and jurisdiction
These terms are governed by the laws of India. Subject to mandatory consumer-law jurisdiction and
applicable local law, disputes may be submitted to courts/tribunals having lawful jurisdiction over the
store operator and transaction.
14. Changes
The store may update these terms from time to time. The version applicable to an order should be the
version made available at the time of that transaction, subject to applicable law.
Legal/compliance note: Before launch, confirm the operator’s legal form, state/local municipal requirements,
delivery model, tax treatment, payment gateway terms, and any required consumer grievance details.